UIM CABI 8.0x install fails with Failed to create the keystore

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

New cabi 8.0x install fails with errors below in the cabi.log

UIM Database using SQL Authentication

WARNING: A new encryption key and a new keystore are about to be created.
ERROR V3_0_2__1__AddMissingPerms:84 - SYSTEM group doesn't exist
ERROR V3_0_2__1__AddMissingPerms:84 - SYSTEM group doesn't exist
ERROR KeystoreManager:517 - Failed to create the keystore. Error: Failed to save configuration changes

In some scenario the keystore path is display as shown below

[exec] [create-ks] .. ERROR V3_0_2__1__AddMissingPerms:84 - SYSTEM group doesn't exist
[exec] [create-ks] .. ERROR V3_0_2__1__AddMissingPerms:84 - SYSTEM group doesn't exist
[exec] [create-ks] .. ERROR KeystoreManager:517 - Failed to create the keystore. Error: Failed to save configuration changes
[exec] [create-ks] Failed to create the keystore C:\Windows\system32\config\systemprofile\.jrsks

UIM Database using Windows Authentication

[exec] [create-ks] WARNING: A new encryption key and a new keystore are about to be created.
[exec] [create-ks] ..ERROR KeystoreManager:517 - Failed to create the keystore. Error: Failed to save configuration changes
[exec] [create-ks] Failed to create the keystore C:\Users\<username>\.jrsks (this is the user configured with the data_engine)

Environment

CABI 8.0x and above

Resolution

Solution for UIM Database using SQL Authentication

a. Launch Windows explorer and go to the C:\Windows\system32\config\systemprofile\ folder.

b. Select file name .jrsks, right click, select Properties, click on Security tab and add the SYSTEM account with full permissions, save the change.

c. Repeat step b for file name .jrsksp.

d. Steps to restart the CABI install; In IM, select the CABI probe, right click, select Security, and select Validate.

 

Solution for UIM Database using Windows Authentication

a.. Launch Windows Explorer and go to the C:\Users\<username>\.jrsks (this is the user path captured the cabi log).

b. Select file name .jrsks, right click, select Properties, click on Security tab and add the <username> account with full permissions, save the change.

c. Repeat step b for filename .jrsksp.

d. Steps to restart the CABI install; In IM, select the CABI probe, right click, select Security, select Validate.