Import of Available Vendors, Software and Languages: FAILED
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Import of Available Vendors, Software and Languages: FAILED

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Article ID: 274497

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Updated On:

Products

Client Management Suite

Issue/Introduction

You are getting the following error message in the NS logs:

Failed to process cab file https://www.solutionsam.com/imports/7_1/patch/windows/WindowsPatchSupportedResources.cab : A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond xxx:443
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Date: 26/9/2023 11:36:04 AM, Tick Count: 807218 (00:13:27.2180000), Host Name: xxx, Size: 581 B
Process: AeXSvc (6304), Thread ID: 88, Module: Altiris.PatchManagementCore.dll
Priority: 1, Source: PMC:PMResourceImport.ProcessCabFilePrepare

You can actually manually download the file "WindowsPatchSupportedResources.cab" from the browser of the your SMP Server.

Environment

ITMS 8.7.1

Cause

As per KB "Detailed Import Patch Management for Windows access to SolutionSam and Vendor Download Sites" (KB 150321):

The Symantec Management Platform (SMP) Server uses Anonymous Authentication (IUSR) when calling the PMImport download and when downloading Software Bulletins from vendors to the SMP Server.

Note: If the Admin account is able to hit the URL in a browser; this shows that their account has permissions for their user credentials to access the SolutionSam site or URL for downloading the Software Update; this does not validate that the platform is able to access SolutionSam through your network. This only validates that the SolutionSam site is operational. 

Resolution

In this case, the intranet need to access internet via a proxy, hence need to configure the “Proxy” from the Notification Server Settings in Symantec Management Console

Additional Information

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