Unable to connect Service Catalog with PAM

Products

CA Service Catalog

Issue/Introduction

When trying to test the connection from Catalog to Process Automation (PAM), the following error appears in view.log:

[CConfiguration] CCONF.TESTCONF.EXCPT
com.ca.usm.webservices.WebserviceException: The specified object could not be found. It may have been deleted.
at com.ca.usm.webservices.ITPAMWebserviceManager.testConnection(ITPAMWebserviceManager.java:708) ~[common.core.jar:17.3.0.1.144]
at com.ca.usm.common.ContentEngine.CConfiguration.testConfiguration(CConfiguration.java:486) [common.core.jar:17.3.0.1.144]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:?]
at java.lang.reflect.Method.invoke(Unknown Source) ~[?:?]
at com.ca.usm.contentInterface.PluginMethod.invoke(DefaultContentEngine.java:172) [common.core.jar:17.3.0.1.144]
at com.ca.usm.contentInterface.DefaultContentEngine.invokeMethod(DefaultContentEngine.java:98) [common.core.jar:17.3.0.1.144]
at com.ca.usm.contentInterface.DefaultContentEngine.processRequest(DefaultContentEngine.java:57) [common.core.jar:17.3.0.1.144]
at com.ca.usm.contentInterface.DefaultContentEngine.processRequest(DefaultContentEngine.java:17) [common.core.jar:17.3.0.1.144]
at com.ca.usm.util.ViewManager.executeRequest(ViewManager.java:92) [common.core.jar:17.3.0.1.144]
at com.ca.usm.util.ViewManager.doRequest(ViewManager.java:51) [common.core.jar:17.3.0.1.144]
at com.ca.usm.util.ViewManager.processRequest(ViewManager.java:28) [common.core.jar:17.3.0.1.144]
at com.ca.usm.producer.DocumentGenerator.processRequest(DocumentGenerator.java:561) [common.core.jar:17.3.0.1.144]
at com.ca.usm.producer.DocumentGenerator.generateDocument(DocumentGenerator.java:270) [common.core.jar:17.3.0.1.144]
at com.ca.usm.producer.DocumentGenerator.generateDocument(DocumentGenerator.java:241) [common.core.jar:17.3.0.1.144]
at com.ca.usm.producer.DomProcessor.renderPage(DomProcessor.java:207) [common.core.jar:17.3.0.1.144]
at com.ca.usm.producer.DomProcessor.service(DomProcessor.java:129) [common.core.jar:17.3.0.1.144]
at com.ca.usm.producer.WPFServlet.service(WPFServlet.java:336) [common.core.jar:17.3.0.1.144]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:750) [javax.servlet-api.jar:4.0.1]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) [tomcat-websocket.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.system.ThreadLocalFilter.doFilter(ThreadLocalFilter.java:47) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.system.CacheFilter.doFilter(CacheFilter.java:50) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:356) [catalina.jar:9.0.71]
at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:175) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.httpfilter.HttpHeaderNullifierFilter.doFilter(HttpHeaderNullifierFilter.java:99) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.auth10.federation.WSFederationFilter.doFilter(WSFederationFilter.java:75) [common.saml.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.httpfilter.NtlmAuthenticationFilter.doFilter(NtlmAuthenticationFilter.java:139) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.httpfilter.SsoAuthFilter.doFilter(SsoAuthFilter.java:57) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.httpfilter.SecurityHandleFilter.doFilter(SecurityHandleFilter.java:201) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.httpfilter.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:78) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at com.ca.usm.httpfilter.ClickjackFilter.doFilter(ClickjackFilter.java:94) [common.core.jar:17.3.0.1.144]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.71]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.71]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) [catalina.jar:9.0.71]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [catalina.jar:9.0.71]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) [catalina.jar:9.0.71]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) [catalina.jar:9.0.71]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:9.0.71]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687) [catalina.jar:9.0.71]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [catalina.jar:9.0.71]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) [catalina.jar:9.0.71]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) [tomcat-coyote.jar:9.0.71]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:9.0.71]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) [tomcat-coyote.jar:9.0.71]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) [tomcat-coyote.jar:9.0.71]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:9.0.71]
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) [tomcat-util.jar:9.0.71]
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:9.0.71]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:9.0.71]
at java.lang.Thread.run(Unknown Source) [?:?]