20.4 CU9 upgrade fails to linux system ADE or java_jre 2.17 install completes but java probes fail to start after

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

20.4 CU9 update fails at "[14/53] Configuring Automated Deployment Engine probe ..".

It is determined that the installation of the 2.17 java_jre package failed during extraction of the package.

If run the command that is in package manually on the linux host will get the following error:

# ./jre/extract_jre.sh jre-8u382b05-linux-x64.7z
extracting bundled_jre_filename: jre-8u382b05-linux-x64.7z
./jre/7zz: /lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by ./jre/7zz)
./jre/7zz: /lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by ./jre/7zz)

Environment

• Release: 20.4 CU9
• Component: java_jre

Resolution

1. Download java_jre 2.18 and copy into the UIM archive.
2. Cancel out of the failed installation.
3. Rerun the setupCAUIMServer.bin file.

When the installation runs this time it will install the 2.18 version of java_jre instead of the one packaged with CU9.