URL configuration for the CA Service Point Mobile Application

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager

Issue/Introduction

installed Service Point mobile app on mobile.  Need to verify the correct URL that should be present for configuration

Environment

Release : 17.3

Resolution

Clarifying on our existing documentation, the URL should be http://[SERVICE POINT SERVER]:9002.  If there is https, the URL should be https://[SERVICE POINT SERVER]:9444 (assumes default SSL config)

Additional Information

Additional URL content should not be necessary.  SDM Classic UI and Service Point URLs have distinctly different port values and should not be sharing the same port from the same SDM Server.