Symantec VIP: Epic Hyperdrive integration not working
Article ID: 274298
Updated On:
Products
Issue/Introduction
Epic Hyperdrive unable to receive communications from VIP Enterprise Gateway.
Hyperdrive Error: "PerformAction - Error occurred invoking SymcVIP.LoginDevice device's PerformAction function - The specified network password is not correct"
Cause
Issue is with the PEM certificate
Resolution
Replace or regenerate the certificate used between VIP and Epic Hyperdrive following instructions on this page: https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/vip/cloud/vip-integrations-v127046077-d2278e2955/Symantec-VIP-Integration-Guide-for-Epic-Hyperdrive/integrating-vip-with-epic-hyperdrive/vip_epic_hyperdrive_obtain-the-saml-certificate-.html
Open SSL command to generate the PEM certificate:
openssl pkcs12 -in certificate.p12 -out certificate-pub.pem -clcerts -nokeys
Edit the PEM with a text editor and remove any bag attributes. The first line of the file should be -----BEGIN CERTIFICATE-----
Additional Information
Link to VIP Epic Hyperdrive integration guide: https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/dita/symantec-security-software/identity-security-authentication/vip/generated-pdfs/Integration_Epic_Hyperdrive.pdf
Feedback
