Symantec VIP: Epic Hyperdrive integration not working
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Symantec VIP: Epic Hyperdrive integration not working

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Article ID: 274298

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Updated On:

Products

VIP Service

Issue/Introduction

Epic Hyperdrive unable to receive communications from VIP Enterprise Gateway.

Hyperdrive Error: "PerformAction - Error occurred invoking SymcVIP.LoginDevice device's PerformAction function - The specified network password is not correct"

Cause

Issue is with the PEM certificate

Resolution

Replace or regenerate the certificate used between VIP and Epic Hyperdrive following instructions on this page:  https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/vip/cloud/vip-integrations-v127046077-d2278e2955/Symantec-VIP-Integration-Guide-for-Epic-Hyperdrive/integrating-vip-with-epic-hyperdrive/vip_epic_hyperdrive_obtain-the-saml-certificate-.html

 

Open SSL command to generate the PEM certificate:

openssl pkcs12 -in certificate.p12 -out certificate-pub.pem -clcerts -nokeys

Edit the PEM with a text editor and remove any bag attributes. The first line of the file should be -----BEGIN CERTIFICATE-----

Additional Information