Symantec VIP: Epic Hyperdrive integration not working

Products

• VIP Service

Issue/Introduction

Epic Hyperdrive unable to receive communications from VIP Enterprise Gateway.

Hyperdrive Error: "PerformAction - Error occurred invoking SymcVIP.LoginDevice device's PerformAction function - The specified network password is not correct"

Cause

Issue is with the PEM certificate

Resolution

Replace or regenerate the certificate used between VIP and Epic Hyperdrive following instructions on this page:  https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/vip/cloud/vip-integrations-v127046077-d2278e2955/Symantec-VIP-Integration-Guide-for-Epic-Hyperdrive/integrating-vip-with-epic-hyperdrive/vip_epic_hyperdrive_obtain-the-saml-certificate-.html

 

Open SSL command to generate the PEM certificate:

openssl pkcs12 -in certificate.p12 -out certificate-pub.pem -clcerts -nokeys

Additional Information

Link to VIP Epic Hyperdrive integration guide:  https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/dita/symantec-security-software/identity-security-authentication/vip/generated-pdfs/Integration_Epic_Hyperdrive.pdf