How can I reset Unicenter Management Portal "admin" user password?

Products

• CA Unicenter NSM

Issue/Introduction

Description:

When you are unable to log in with "admin" user account, you can reset the Unicenter Management Portal default "admin" user password. Once completed, the new login credentials for the Portal Administrator will change to: User: admin, Password: admin

Solution:

Follow these instructions to reset the admin password directly in the database.

Important ! Make sure you have a valid and recent backup off your MDB or portalDB before editing the database records manually.

For CA NSM 11.x Version with SQL 2005:

• Stop Portal Services from the Windows Service Manager interface (Services.msc).
  
  
• Go to Start -> Programs -> Microsoft SQL Server 2005 -> SQL Server Management Studio.
  
  
• After logging in to SQL, click the plus sign (+) to expand SQL Objects -> Databases -> MDB -> tables.
  
  
• Right-click ?dbo. por_objectrepos' Table -> Open Table -> and search for the line that matches with objecttypekey '0' and objectname 'admin' (lower case).
  
  
• Delete the actual password and update it with AAAAEE9ZFB1imZSA3y58ptUpX+CusjotLn61Vysku/0DuEKu
  Note: Do not type; just copy the above key and paste it into the password field.
  
  
• Click Execute SQL to update this (Red ! button in toolbar).
  
  
• Start CA CleverPath Portal Services.
  
  
• Log in to Portal with user name "admin" and password "admin" (without the quotes).
  
  

  <Please see attached file for image>

  

For CA NSM 11.x Version with SQL 2000:

• Stop Portal Services in the Windows Service Manager interface (Services.msc).
  
  
• Start -> Programs -> Microsoft SQL Server -> Enterprise Manager.
  
  
• After logging in to SQL, click the plus sign (+) to expand Databases -> MDB -> Tables.
  
  
• Right-click ?por_objectrepos' Table -> Open Table -> Return All Rows, and search for the line that matches with objecttypekey '0' and objectname 'admin' (lower case)
  
  
• Delete the actual password and update with AAAAEE9ZFB1imZSA3y58ptUpX+CusjotLn61Vysku/0DuEKu as shown in the screenshot.
  
  
• Click Run to update this table (red ! button in toolbar).
  
  
• Start CA CleverPath Portal Services.
  
  
• Log in to Portal with user name "admin" and password "admin" (without the quotes).

For CA NSM 3.x Version with SQL 2000:

• Stop Portal services from the Windows Service Manager (Services.msc).
  
  
• Go to Start -> Programs -> Microsoft SQL Server -> Enterprise Manager.
  
  
• After logging in to SQL, click the plus sign (+) to expand Databases -> PortalDB -> Tables.
  
  
• Right-click POR_OBJECTREPOS -> Open Table -> Return All Rows.
  
  
• Delete the actual password and update it with "YWRtaW4=" (no quotes).
  
  
• Click Run to update this table (red ! button in toolbar).
  
  
• Start Portal services.
  
  
• Log in to Portal with user name "admin" and password "admin" (without the quotes).

Environment

Release: TNGEXO05500-11.1-Management-for Microsoft Exchange
Component: