Administrative logs in VIP Manager

Products

• VIP Service

Issue/Introduction

To check Audit Logs for Admin user transactions in Symantec VIP Manager, use the Reports tab to generate audit trails for VIP Manager, My VIP, or Self Service Portal actions. These reports, which can be filtered by date and action type, capture administrative changes like user store modifications or credential management in a downloadable CSV format.

Environment

VIP Service

Resolution

Service Description:

• The Symantec VIP cloud service is a Software as a Service (SaaS) platform managed by Broadcom.
• As a user, you should be aware that there is no direct access to logs for local users. The logs are managed and accessed exclusively by the Engineering team at Broadcom.

Transaction Tracking and Reporting:

• To help you track your transactions and monitor activity on the VIP portal, we have provided a reporting tool.
• This reporting tool allows you to generate reports and export them in CSV format. You can also customize scripts to meet your specific use case requirements.

Steps to View Admin Audit Logs in VIP Manager

1. Sign in to the Symantec VIP Manager portal.
2. Select Reports from the top navigation bar.
3. Click View Audit Reports in the right-hand Links pane.
4. Select the component (e.g., VIP Manager) to audit.
5. Set the desired date range and specific action types to filter for.
6. Generate the report and export it as a CSV file for detailed analysis. 

Support Clarification:

• Our support team is here to assist you with the investigation of any reported issues related to the Symantec VIP service.
• We can offer guidance and recommend best practices to help you navigate any challenges. However, please note that we are not equipped to provide assistance with setting up or upgrading your environment.
• For such requirements, we recommend reaching out to the franchisee or reseller who initially provided you with the VIP service. They can offer support for partner services or professional services to address your specific needs.