Identity Portal does not display the value of the attribute.

Products

• CA Identity Suite
• CA Identity Manager
• CA Identity Portal
• CA Identity Portal

Issue/Introduction

When the user selects One user to modify in the Identity Portal, the Identity Portal displays the value of the attribute, but when more than one is selected the attribute value is empty.

Environment

Identity Manager 14.4 / 14.5

Identity Portal 14.4 / 14.5

Cause

The root cause of the problem was the attribute is not read-Only in the IdM but in the Identity Portal, the attribute was set as read-Only in the Identity Portal form.

Resolution

- From Form select the attribute property

- From Tab, remove the Read-Only option

- In the Handlers tab, from Initialization set the attribute

prop.readOnly = true;

 

This forces the attribute to be read-only in the form, and the user is able to see the attribute value in the form.