Malware detection for Touchpal Keyboard app reported by SEP Mobile on Android Vivo Z1 Pro
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Article ID: 274095
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Updated On:
Products
Endpoint Protection Mobile
Issue/Introduction
Shortly after installing SEP Mobile on an Android device, the Mobile app reports a malware detection for the Touchpal Keyboard app. Multiple detections for different components of the app may be encountered.
This app is considered a bundled part of the OS, meaning the end user cannot remove it.
Environment
SEP Mobile on Android devices; this has been observed on new devices, primarily observed on the Vivo Z1 Pro model specifically.
Cause
This has been determined to be a False Positive detection, and has been whitelisted.
Resolution
The whitelisting update to resolve this False Positive was released on Sep 15th, 2023.