Task Server Connection: Failed to refresh server list or register, error: HTTP status 504: The request was timed out waiting for a gateway (0x8FA101F8)

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

One or more Client Task servers are not executing tasks.

Environment

Release: 8.x

Cause

The following error is observed in client agent logs:

"Task Server Connection: Failed to refresh server list or register, error: HTTP status 504: The request was timed out waiting for a gateway (0x8FA101F8)"

Resolution

In at least one instance of this issue, the customer discovered internal network problems (details unknown). Once the network team fixed it, everything started to work.