Premature session timeout after 2 minutes

Products

• SITEMINDER
• CA Single Sign On Agents (SiteMinder)

Issue/Introduction

User is logging into a non-persistent realm that has idle timeout of 30 minutes and max session timeout of 8 hours, but the session ends after two minutes regardless of activity.

Environment

Release: ALL

Resolution

The Apache web agent had ProxyAgent=yes and ProxyTimeout=120 in the ACO.  Because this was the only agent in the environment, there was no downstream agent and this was causing the session to timeout after two minutes due to the unneeded settings.  Upon removing both these parameters from the ACO the problem was resolved.