Linux servers not sending basic inventories

Products

• Client Management Suite
• Server Management Suite
• IT Management Suite

Issue/Introduction

Linux server agents are no longer sending Basic Inventory.  Uninstall/reinstall does not seem to work.

There are several SUSE Linux Enterprise Server 12 impacted, and other distributions are also affected.

Errors noted in the logs:

DEBG 2023-09-08 16:04:18.775     16424  139659616196352  ClientTransport > Failed to post data within transfer '16424_139659616196352_1694181853_4271807860': 2164719877, Crypto error during decription - wrong key was used to encrypt data in general case

WARN 2023-09-08 16:04:07.312     16424  139659616196352  EventQueue > TrySendEvent(): Unable to send queued event /opt/altiris/notification/nsagent/var/queue/200.000000000167754162100000.nse: 2164719877, Crypto error during decription - wrong key was used to encrypt data in general case.

NOTE: 2023-09-08 16:04:07.313     16424  139659616196352  EventQueue > Received the following response from the server: "<error type="DECRYPT_CRYPTO_FAILURE" key="<SOME LONG KEY STRING>></error>"

NOTE: 2023-09-08 16:04:07.314     16424  139659616196352  EventQueue > Updating NS public key to "<SOME LONG KEY STRING>"

Environment

ITMS 8.7

Cause

Due to an unspecified environmental issue, there are zero-byte NSEs stuck in the agent's event queue directory: /opt/altiris/notification/nsagent/var/queue/

 

Resolution

The workaround is to delete these zero-byte NSEs from the /opt/altiris/notification/nsagent/var/queue/ directory.

A fix to delete zero-byte NSEs stuck in the queue was introduced in 8.7.2.

Additional Information

273171 Capturing Symantec Management Agent Verbose Logs, System Information, and NSEs on a Unix/Linux/Mac Computer