Linux servers not sending basic inventories
Article ID: 274064
Updated On:
Products
Issue/Introduction
I am working with our Linux team to fix agents that are no longer sending basic inventory. Uninstall/reinstall does not seem to work.
There are several SUSE Linux Enterprise Server 12 impacted, and other distributions are also affected.
Errors noted in the logs:
DEBG 2023-09-08 16:04:18.775 16424 139659616196352 ClientTransport > Failed to post data within transfer '16424_139659616196352_1694181853_4271807860': 2164719877, Crypto error during decription - wrong key was used to encrypt data in general case
WARN 2023-09-08 16:04:07.312 16424 139659616196352 EventQueue > TrySendEvent(): Unable to send queued event /opt/altiris/notification/nsagent/var/queue/200.000000000167754162100000.nse: 2164719877, Crypto error during decription - wrong key was used to encrypt data in general case.
NOTE 2023-09-08 16:04:07.313 16424 139659616196352 EventQueue > Received the following response from the server: "<error type="DECRYPT_CRYPTO_FAILURE" key="<SOME LONG KEY STRING>></error>"
NOTE 2023-09-08 16:04:07.314 16424 139659616196352 EventQueue > Updating NS public key to "<SOME LONG KEY STRING>"
Environment
Release: 8.7
Cause
Due to an unspecified environmental issue, there are zero-byte NSEs stuck in the agent's event queue directory, /opt/altiris/notification/nsagent/var/queue/
Resolution
The workaround is to delete these zero-byte NSEs from /opt/altiris/notification/nsagent/var/queue/
A fix to delete zero-byte NSEs stuck in the queue will be introduced in 8.7.2 when it is released.
Additional Information
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