Disable the web interface timeout warning message

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk will time out any inactive sessions after a period of inactivity. The requirement is to disable these warning messages.

Example:

 

also:

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License and higher
Component:  CA Service Desk Manager

Resolution

In the $NX_ROOT\bopcfg\www\web.cfg file, locate the following:

# TimeoutWarning specifies the number of minutes prior to session timeout 
# that the web client should pop up a warning alert box. The default value 
# is five minutes; specify TimeoutWarning 0 to suppress this feature 
! TimeoutWarning 5 

As per the comments in the $NX_ROOT\bopcfg\www\web.cfg file, remove the exclamation mark from the above line and then change the value from 5 to 0. This will disable the warning message.

 

Additional Information

Changes to $NX_ROOT\bopcfg\www\web.cfg require the CA SDM service to be recycled