Error "Can't execute command" and pdm_configure does not start

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Whilst running pdm_configure an error dialogue of the following type appears:

Can't execute command. Command: "D:/Program Files/CA/SharedComponents/JRE/1.4.2_06\bin\javaw.exe" -DNX_ROOT="D:\PROGRA-1\CA\SERVIC~1" -Djava.net.preferIPv4Stack=true -cp "D:\PROGRA~1\CA\SERVIC~1\java\lib\configui.jar" com.ca.ServicePlus.configui.ConfigUI pdm_configure. Error: 193

Note: Actual drive and directory names may differ depending on where Service Desk was installed.

Environment

Release: 14.1 or higher
Component:  CA Service Desk Manager

Cause

The problem noted above can occur when JAVA is installed to a location with spaces in the path.

Resolution

To test if this is the case in this instance, from a command line, navigate to the JRE/bin directory.

Note: 

In the case above this is "D:\Program Files\CA\SharedComponents\JRE\1.7.0_10\bin\"

Run the following adjusting D:\PROGRA-1\CA\SERVIC~1 to point to the folder where Service Desk is installed:

javaw -DNX_ROOT="D:\PROGRA-1\CA\SERVIC~1" -Djava.net.preferIPv4Stack=true -cp "D:\PROGRA~1\CA\SERVIC~1\java\lib\configui.jar" com.ca.ServicePlus.configui.ConfigUI pdm_conf

If the pdm_configure GUI starts, the problem being discussed in this document is the problem you are experiencing.

There are two possible options to resolving the above problem:

1. Install or reinstall Service Desk to a location without a space in the path
2. Change the value of @NX_JRE_INSTALL_DIR in NX.env so that it uses the windows short name rather than the long name with spaces in it, e.g.: 
   
   Change @NX_JRE_INSTALL_DIR D:/Program Files/CA/SharedComponents/JRE/1.7.0_10
   
   To @NX_JRE_INSTALL_DIR D:/Program~1/CA/SharedComponents/JRE/1.7.0_10

Additional Information

Run "dir /x" on the location where the folder is located to obtain the 8.3 notated directory listing