SMTP Email issue - Client was not authenticated to send anonymous mail during MAIL From

Products

• CA Identity Suite

Issue/Introduction

We are not able to send emails from IM. Although we have configured SMTP settings in email.properties as per the IGA documentation.

IDM_from_address.properties also configured

Error sending email XXX XX.XX.XX.XXX SMTP; Client was not authenticated to send anonymous mail during MAIL From

 

Environment: IGA VAPP 14.4.1

 

Environment

Release : 14.4 CP1

Resolution

The solution, for now, was to allow an anonymous connection mail server side which allows email to be sent.

 

Additional Information

when using Office 365 you might need to follow these two articles

https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/fix-issues-with-printers-scanners-and-lob-applications-that-send-email-using-off?redirectSourcePath=%252farticle%252fFix-issues-with-printers-scanners-and-LOB-applications-that-send-email-using-Office-365-c75542a8-c792-42c0-a8c5-291df987512d#fix-issues-with-direct-send