Attempt to create reports from the MOI MPM UI results in a timeout

Products

• Mainframe Operational Intelligence

Issue/Introduction

Attempt to run reports or create new reports from the MOI MPM UI.  Try to create a new report, get a blank screen and eventually a message that says that there was a timeout.

 

Environment

Release : 2.1

Resolution

Reference the port usage for MOI, in particular the reporting port 61341 from the MOI 2.1 Technical Documentation (section: Port Usage): 

https://techdocs.broadcom.com/us/en/ca-mainframe-software/intelligent-operations/ca-mainframe-operational-intelligence/2-1/installing/preparing-for-installation/address-mainframe-operational-intelligence-prerequisites.html 

From the above link: 'The MOI Reporting user interface uses ports 61340 (http) and 61341 (https).'

Verify these ports are available for access by MOI, no fire wall restrictions or security issues exist.