After configuring or modifying the membership of a LDAP based Administration Policy Group members of that group receive an "Access denied" message when attempting to log into the Messaging Gateway (SMG) Control Center web interface.
Access for your account has not been configured. Please contact your administrator for assistance
The "Access denied" message means that the authentication to the Control Center web GUI was successful but the account's policy group doesn't have adminstrative access.
This will ensure that any cached membership entries for the administration policy group have been cleared and the directory server will be queried for the most recent information on group membership.
If clearing the cache doesn't address the issue, ensure that the account is being properly mapped to the expected administration policy group:
If the administration group is not the first policy group in the list, it's precedence will need to be adjusted by