Error Creating Cluster

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Problem:  attempting to cluster new pam appliances together, they are getting the following error:

Error: PAM-CMN-5142: Save to cluster failed for following reasons: PAM-CMN-5136: x.x.x.x STATUS OK. PAM-CMN-5135: x.x.x.x SAVING FAILED - BAD SHARED KEY.

Environment

Release : 4.1.x

Cause

Mismatched Cluster Key

Resolution

Ultimately the new pam appliance that they were trying to cluster together didn't have the shared key filled in.  They copied the same cluster key from the PAM UI >> Configuration >> Clusterings >> Local Settings >> Key and copied to the same location in the new pam appliance >> and clicked "Save Locally".  Then they was able to cluster successfully