hdbsetup throws segmentation fault in UR step

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

When upgrading to SCM 14.5, we completed the installation, but when running hdbsetup, the UR step returned a segmentation fault error.

Environment

Release : 14.5.0

Linux platform

Cause

This can happen if the environment variables are not set correctly.

Resolution

We checked the tnsnames.ora file to be sure we had the right tns service name.

We checked the environment variables to be sure we had the right ORACLE_HOME

We went to the /opt/CA/scm/lib folder and executed "ldd hserver".  We found a lot of missing dependencies.

We checked the LD_LIBRARY_PATH environment variable and found the /opt/CA/scm/lib folder was missiing.  We updated the .profile and corrected this mistake.

We exited out of the putty session and logged back in again to ensure we had the right environment settings.

We went to the /opt/CA/scm/lib folder and executed "ldd hserver".  This time there were no missing dependencies.  We did the same with "ldd hdbsetup" and no missing dependencies there as well.

We ran hdbsetup with CO and UR options and this time did not get the error message.  UR completed successfully.  We also ran the "EP" option to create the encrypted password file.  

The broker was able to start up correctly and he could connect from Workbench.