User with Employee Role Unable to Upload Attachments

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After Installing RU22, users with the employee role are unable to upload attachments

The stdlogs contain the following log 

09/11 15:36:30.53 SERVER spelsrvr                3852 ERROR        pcexec.c              6563 Spell interp failed at cr::<name> (...) <name>.spl:36: Math argument type mismatch

Environment

Release : 17.3.RU22

Resolution

This is a known issue in RU22 and has been documented here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/Release-Information/CASM-17-3-0-22-Release-Notes.html

Fix is available here:

https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111769&os=WINDOWS-ALL