Detailed procedure to apply CU6 patch
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Detailed procedure to apply CU6 patch


Article ID: 273589


Updated On:


CA Client Automation - IT Client Manager CA Client Automation


What is the detailed procedure to apply the patch CU6 on DSM Domain Manager, Server and Agents ?


Client Automation 14.5




Domain Manager

1- Download the patch CU6 (Manager) 9911823.caz and the file from this link :


2- On DOMAIN Manager create a temp directory (ex : c:\temp\CU6) and put the files 9911823.caz and cazipxp.exe inside.

Remark : cazipxp.exe could be downloaded from here :


3- Open a cmd and execute these commands :

cd /D c:\temp\CU6
cazipxp -u 9911823.caz

Patch in uncompressed in the directory


4- Uncompress the file and copy the 3 files 99111823.jcl, PostInstallScript.bat and webappsPreInstaller.bat under c:\temp\CU6


5- Copy the files applyptf.exe and applyptf.ini under c:\temp\CU6

Remark : applyptf could be downloaded from here :


6- Stop all ITCM services :

cfsystray stop
Caf stop
caf kill all
hmagent stop


 7- Make sure there is no running ITCM process (command line under DSM\bin) and kill it if it is still present


If there are still running process java.exe or javaw.exe for CIC (with command line under CA\SC\CIC\jre\bin) kill the process :


8- Stop cam



9- Execute this command line :


This command could take several minutes (20 - 30 minutes)


It generates the following logs :


Remark :
If installation is taking very long time, check the log postInstall.log and C:\Windows\Temp\pyFileOps.log
Sometimes CIC is again running and blocks the CU6 installation. In this situation the solution is to kill the process java.exe ou javaw.exe corresponding to CIC execution


When installation is finished, we should see following lines at the end of file postinstall.log :

The operation completed successfully.
"Post installation steps completed."

And dsmver command should diaplys a line for CU6 patch :



10- If it is the first CU patch installed then script sqlscript_exec_cu6.bat should be executed
 Edit file DSM\bin\sqlscript_exec_cu6.bat with notepad and update the line with SQL Server Name and Instance and password for ca_itrm user :
 sqlcmd -S Servername\instancename -U ca_itrm -P password -i Patch_sqlscripts.sql
 Example :
sqlcmd -S DOMAINNAME\INST1 -U ca_itrm -P cai_itrm_password -i Patch_sqlscripts.sql
Open a cmd and execute :
cd /D "%SDROOT%\..\bin"

Agents, Server and Explorer

1- Download the patch CU6 (Agent/Server/Explorer) and the file from this link :
2- On DOMAIN Manager create a temp directory (ex : c:\temp\CU6_AGT) and uncompress the files inside.
3- Uncompress also the files in into the directory c:\temp\CU6_AGT
This zip overwrites the files 99111824.jcl, postInstall_enc.bat and preInstall_enc.bat 
4- Then copy/paste this directory (or import it) in DSM Explorer under Software Package Library to get the SD Package "CA DSM Agent + Explorer +  Scalability Server 14.5 CU6 (Win32 only) -"
5- Then you could deploy this package onto Agents, Servers and Explorers in version 14.5 to apply CU6 patch.