How to contact support during weekends

Products

• Messaging Gateway

Issue/Introduction

A critical situation occurred during a weekend and I need immediate assistance of support engineers.

Resolution

During weekends, our support is only available for Priority 1 cases, which mainly involve situations where the production environment is offline.

If you encounter any new issue or an ongoing case that has reached a critical stage, we recommend that you contact a customer representative.
You can either request the creation of a new case or refer to an existing one and specify that it is a critical matter.

The support engineering team is required to respond to all severity 1 cases within an hour, ensuring you receive prompt assistance.

To get in touch with one of our customer service agents, kindly use the relevant phone number depending on your location.

North America
Toll-Free [phone]
Direct Dial [phone]

Australia [phone]
China [phone]
Hong Kong [phone]
India 000-8000-501-686
Japan [phone]

Kuwait [phone]
Morocco [phone]
South Africa [phone]
United Arab Emirates [phone]

Austria [phone]
Belgium [phone]
Denmark [phone]
France [phone]
Germany [phone]
Ireland [phone]
Portugal [phone]
Spain [phone]
Sweden [phone]
Switzerland [phone]
The Netherlands [phone]
United Kingdom [phone]
Greece [phone]
Russia [phone]

Argentina [phone]
Brazil [phone]
Chile [phone]
Colombia [phone]
Mexico [phone]

 

Additional Information

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