How to contact support during weekends

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• Messaging Gateway

Issue/Introduction

A critical situation occurred during a weekend, and I need immediate assistance of support engineers.

Resolution

Please be aware that our support is limited to Priority 1 cases during weekends. Such cases typically include scenarios where the production environment is down.

Should you come across a new issue or an existing case that escalates to a critical level, it is highly recommended that you reach out to a customer representative immediately.
You may initiate a new case or refer to an ongoing one, emphasizing its critical nature.

Our support engineering team commits to addressing all severity 1 cases within one hour to provide swift resolution.

For assistance, kindly use the designated phone number for your region to speak with one of our customer service agents.

North America
Toll-Free [phone]
Direct Dial [phone]

 

Australia [phone]
China [phone]
Hong Kong [phone]
India 000-8000-501-686
Japan [phone]

 

Kuwait [phone]
Morocco [phone]
South Africa [phone]
United Arab Emirates [phone]

 

Austria [phone]
Belgium [phone]
Denmark [phone]
France [phone]
Germany [phone]
Ireland [phone]
Portugal [phone]
Spain [phone]
Sweden [phone]
Switzerland [phone]
The Netherlands [phone]
United Kingdom [phone]
Greece [phone]
Russia [phone]

 

Argentina [phone]
Brazil [phone]
Chile [phone]
Colombia [phone]
Mexico [phone]

 

Additional Information

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