Identity Portal CAIM connector fails to start with User_not_permitted messages

Products

• CA Identity Suite

Issue/Introduction

CAIM connector fails to start.

CAIM connector is not connecting to IM.

Restarting the connector fails with User_not_permitted errors in the Identity Portal log.

We have reset the user and password in the connector to no avail.

We verified in Identity Manager that CAIM user is a member of system manager and has web services role,

Environment

Release : 14.4

Resolution

It seems that the portal web service for the CAIMconnector was corrupted.

It works after creating a new web service by changing the portal web service in CAIM connector configuration to portal1 to create new service.