Modern Status Report Workspace View Does Not Load

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

A user is not able to open Modern Status Report Workspace.

User has access to the view.
When clicking on the view, the page does not refresh.

The APP error is:

ERROR 2023-09-11 05:06:53,700 [http-nio-8080-exec-190] rest.validation (clarity:user:session:PPM_REST_API) ODFResourceProvider :: Could not delete resource. Object code alias: [ requestUrl: https://server/ppm/rest/v1/private/views/aaaaaa, _restResourceName : views , _id : 5094201 , _parentInfo : null , _apiVersion : v1 , _includeLinksArray : true , _contextId : -1 , _hierarchyId : -1 , _isGroupBy : false , _isPartition : false]

ERROR 2023-09-11 05:06:53,700 [http-nio-8080-exec-190] rest.validation (clarity:user:session:PPM_REST_API) ExceptionInfo :: Could not delete resource. Resource name: views. Error code: odf.modifyOrDeleteDefaultView Error message: ODF-0948: Default view cannot be modified or deleted.WARN

Environment

Release : 16.1.2

Resolution

1. Run query with id identified in the logs:

SELECT * FROM odf_ui_views
WHERE id = aaaaaa

SELECT * FROM cmn_sec_users
WHERE id = bbbbbb

 

2. Run query to find out

SELECT * from cmn_ui_personalizations where user_id = bbbbbb
and component in ('projectStatusReportscanvas', 'projectStatusReports');

Please reach out to Support for the approved delete statement.