When we transfer a ticket to a new group and contact who is not in the new group, a log is generated saying the transfer is made.
Correctly, the Contact is not populated, but there is a log generated saying that the transfer was made to the illegal contact
Follow these steps:
1. Open a new incident and assign to group NewGroup and no assignee
2. Click activities > Transfer
3. Select a Group test1, then manually type a new contact name that does not exist in test1
Analyst window will appear to allow you to select a user in group test1.
4. Do not select a new user and close the Analyst List window
5. On the Transfer Incident XXX page, click save
Logs will be generated in the Activity log saying:
6. Transfer assignee from " to <new assignee>
7. Transfer group from 'NewGroup' to 'test1'
Correctly, no assignee is populated, but there is a log saying that the assignee was transferred to a user who is not a member of the group
Release : 17.3 RU21
Defect in CA SDM 17.3 RU21
Issue was confirmed to be a defect
Fix to be released in 17.3 RU24 and 17.4 RU1