PAM install won't run due to null domain fields being uneditable

Products

• CA Process Automation Base

Issue/Introduction

During an attempt to install PAM Orchestrator, usually an additional cluster node, may find that the installer is stuck getting past the telemetry screen as the domain and siteID fields are "null" but require entry.  However, the fields themselves are greyed and do not allow end user interaction

Resolution

Go into the PAM backend databases.  

Run against the table CA_PAM_REPORTING the following to view existing telemetry data

select * from TelemetryUserDetail

Adjust the null entries by running

update TelemetryUserDetail set DomainName = 'XXXX'  (XXXX is the domain name)
update TelemetryUserDetail set siteID = 'XXXX' (XXXX is the siteID)