BG is not starting after upgrade due to temp directory

Products

• Clarity PPM On Premise

Issue/Introduction

You just upgraded your Clarity application and now the bg will not start.

When starting from a command prompt you receive error

___________

A service-specific error occurred: 1.

More help is available by typing NET HELPMSG 3547.

Environment

Release : All supported releases

Cause

When performing the upgrade, you put the Clarity temp directory as C:\clarity\this file name

The space located in the path is not recognized and cannot be read correctly.

Resolution

1. Go to the path specified in the properties.xml
2. Right-click file and select Rename
3. Remove spaces
4. Go to Clarity_HOME\config
5. Open properties.xml
6. Remove spaces from the path
7. Save and Close
8. Remove all services, add services, and then start services