XCOM_JAVA_HOME directory not found error upon XCOM start
Article ID: 273217
Updated On:
Products
XCOM Data Transport - Windows
XCOM - SUPPORT
XCOM Data Transport
Issue/Introduction
Customer reported having a problem starting XCOM. They tested it previously and were able to use it normally.
But recently when they tried to start XCOM they got the following error:
Error: XCOM_JAVA_HOME directory C:\Program Files\Java\jre1.8.0_251 not found
Environment
OS: Windows Server.
Cause
-
Resolution
We provided them with these remarks--from which the problem was resolved:
-
It seems there has been a Java update on the machine (maybe automatic) and at the same time it
uninstalled the old--previous version "C:\Program Files\Java\jre1.8.0_251".
So the environment variable XCOM_JAVA_HOME and XCOM.GLB parameter XCOM_JVM both
need to be updated accordingly--to point to the new Java version installation directory.
Additional Information
Please also review this information on the XCOM for Windows 11.6 documentation:
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