Capturing Symantec Management Agent Verbose Logs, System Information, and NSEs on a Unix/Linux/Mac Computer

Products

• Client Management Suite
• Server Management Suite
• IT Management Suite

Issue/Introduction

How to capture data that is useful for troubleshooting issues with agents on Unix/Linux/Mac Computers.

Environment

ITMS 8.x

Unix/Linux/Mac endpoints 

Resolution

Open a terminal window on the system and run these commands:

Note: You may need to use sudo with these commands, such as sudo <command from list below> 

aex-helper list all -f > /tmp/agent.info
aex-helper agent -s "Configuration" debug_level DEVNOTE
aex-helper agent -s "Configuration" debug_file_size 0
aex-helper agent -s "Event Queue" backup_dir /tmp
aex-helper agent restart
rm /opt/altiris/notification/nsagent/var/*log*

Collect files and send the following files:

/tmp/agent.info
/tmp/cache.out
/tmp/*.nse
/tmp/syminvdata.out
/opt/altiris/notification/nsagent/var/aex-client.log
/opt/altiris/notification/inventory/var/log/<datetime>.log, if any exist.

Restore default configuration and restart the agent:

aex-helper agent -s "Configuration" debug_level ERROR
aex-helper agent -s "Configuration" debug_file_size 1024
aex-helper agent -s "Event Queue" backup_dir ""
aex-helper agent restart