Error: An error occurred while creating the package and the wizard must close

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

The current production environment is 8.6 RU3.  When attempting to install 8.6 RU3 on a new server the following error shown in Symantec Installation Manager (SIM) on both Server 2019 and Server 2022:

An error occurred while creating the package and the wizard must close.  Please see log for details.

 

The logs show:

Severity: 1

Date: 8/23/2023 11:31:25 AM

Tick Count: 1245406

Host Name: <NS server>

Process: SymantecInstallationManager (3160)

Thread: 17

Module: SymantecInstallationManager.exe

Source: Symantec.Installation.Managers.PackageBuildManager.PerformBuildInstallPackage

Description: Exception while packaging install zip:

Could not find file 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_v2.pl.xml.zip'.

   [System.IO.FileNotFoundException @ mscorlib]

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileInfo.get_Length()

   at Symantec.Installation.Managers.SfxBuilder.AddFile(String sFile, String sFileInArchive)

   at Symantec.Installation.Managers.PackageBuildManager.PerformBuildInstallPackage()

Exception logged from: 
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.Managers.PackageBuildManager.PerformBuildInstallPackage()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Environment

Release: 8.6 RU3

Cause

The symantec_v2.pl.xml file was missing from C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris filesystem location.

Resolution

Solution was to copy the missing symantec_v2.pl.xml file from the C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris filesystem location from another Notification Server in the environment.

Another option could be to open the SIM tool and go to SETTINGS in the upper-right corner as shown in the screenshot below and you should see the "pl" (product listing file) and select the Update button and it should refresh it to the latest version (the machine will need internet access as it will pull it from the SolutionSam site):