Unable to update Messaging Gateway
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Unable to update Messaging Gateway

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Article ID: 273094

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Updated On:

Products

Messaging Gateway Messaging Gateway for Service Providers

Issue/Introduction

Attempts to update the Messaging Gateway software on version 10.7.5-4 from the Control Center GUI and is failing.

Environment

Release: 10.7.4

Cause

The scanners had expired licenses.

Resolution

After assigning the renewed license for the scanners and waiting 24 hours, we were able to upgrade from the control center web GUI.