I'm trying to upgrade Helpdesk connector from Version 1.2.1 to 1.2.2. After I removed the V 1.2.1 from the control panel. I was not able to restart SOI. I got Internal 500 error on the SOI admin debug page. And initialization error in the tomcat debug.log file.
HTTP Status 500 - Internal Server Error
Release : 4.2
Caused by: java.lang.ClassNotFoundException: org.jdom.Content
The uninstall will be fix in the next NIM Helpdesk