AutoSys Agent Missing in Windows Services

Products

• CA Workload Automation AE

Issue/Introduction

After installing a new AutoSys agent on Windows, it does not show up in Windows Services. However, an autoping to the agent works fine and it shows as online in the WebUI Agent Inventory.

Environment

Release : 12.0/12.0.01/12.1

Resolution

When an agent was installed on Windows using 11.3.x media, the service name had "CA" at the beginning. It was always toward the top of the Windows Services list and grouped with other CA Workload Automation services. Starting with AutoSys 12.0, the agent's service name no longer has "CA" at the beginning. Therefore, it now appears down toward the bottom of the Windows Services list...