Job check window is sometimes not displayed after login

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

In 14.5 CU1 patch following feature has been added :

Software Delivery - Job Check display after user login
This feature supports the display of the jobcheck window when the user logs in. The changes allows a user to see the jobcheck window in the foreground while logging in, and the Software Delivery jobs that are running in the background. This is helpful for a user to understand and be aware of the current executing Software Delivery jobs whenever the user logs in.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-5/release-information/Release-Information---14-5-1.html#concept.dita_4b1be0ea-cce8-4977-a552-29d53dfeb2a9_SoftwareDeliveryJobcheck

 

This is workaround fine in following scenario :

1- Nobody is logged on the laptop

2- A SD Package is sent 

3- User logs on and could see the SD JobCheck windows indicating that a SD Job is running.

 

But this is not working in following scenario :

4- Customer logs out

5- Customer logs in again.

6- SD Job is still running but the SD JobCheck does not appear again.

Environment

Client Automation 14.5 CU1 and higher

Cause

The new feature only works for the first login.

In TRC_USD_SDAGENT log following message appears at first login :

120723-13:46:39.5170263L|001912|000024c4|SDAgent |        |sdjeinterface.cpp   |001134|NOTIFY | SDJEInterface::CreateProgress New Login <1> Silent mode <0>, showprogress <1>

And following message appears after the second login :

120723-13:48:55.7342561L|001912|000024c4|SDAgent |SDAgent |sdjecfrtwrapper.cpp |000129|INFO   | NEW_LOGON_SESSION Received.Already Jobcheck is active...not creating another child process.

Resolution

Open a case at CA Broadcom Technical Support and request the fix T437406

This fix could be installed on Agent 14.5 CU5 or 14.5 CU6