Exact data profile creation failed on enforce with event code 2905

Products

• Data Loss Prevention

Issue/Introduction

Customer encounters the following error on the Enforce server -

Code	2905
Summary	Exact data profile creation failed
Detail	Data file for exact data profile "xyz" was not created. Please look in the enforce server logs for more information.

Tomcat logs show below entries -

SEVERE [com.vontu.profiles.manager.database.DataSourceIndexCreator] "Unexpected I/O error occurred while creating final index {0} from {1}."

Cause:

java.lang.Throwable: Unknown errorjava.lang.Throwable: Unknown error

Caused by: Unknown error

com.vontu.profileindex.database.jni.EDMAPIException: Unknown errorUnknown error

 

 

 

Environment

DLP 15.8,16.0

Cause

This can happen if customer is indexing large amounts of data and also if multiple indexing jobs are scheduled at same time. Resource issues on enforce/Oracle DB server during indexing could also cause this issue.

Resolution

Customer need to schedule indexing jobs at different times to avoid this issue, particularly when they are indexing large amounts of data.