Category field while create a ticket in Service Point

Products

• CA Service Desk Manager

Issue/Introduction

We have created category field in new ticket attributes but its not displaying while creating ticket. .

These are "New Ticket Attributes"

but when create a new ticket, we see

Environment

Release : 17.3

Resolution

This is not how Service Point works...from the screenshot  you can see that you HAVE to select an area/category before you can enter other info for the new ticket.

Service Point works in a way different than classic web interface where you can select an area from the dropdown. In Service Point, end users/employee role users would need to search and select a category to proceed. If you strongly believe SP should provide an option so end users can select a category from a dropdown please submit a new enhancement request/idea from SM community web site

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&?tab=digestviewer

By the way, adding "Category" to "New Ticket Attributes" list does not change the Service Point new ticket creation page at all as you have to select a category to start with.