Forgot my password email never gets sent to any of our users
Article ID: 272970
Updated On:
Products
Clarity PPM SaaS
Issue/Introduction
“forgot my password” email never gets sent to any of our users?
Environment
Release : 16.1.2
Cause
Once the user is locked then the notification will not sends out is because the user is locked
Resolution
The notification only send out if the user not locked and be able to change the password
Once the user is locked then the notification will not sends out is because the user is locked and Clarity Admin needs to "Activate" that user
Feedback
Yes
No
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