User risk scores imported from ICA are displayed incorrectly
search cancel

User risk scores imported from ICA are displayed incorrectly

book

Article ID: 272964

calendar_today

Updated On:

Products

Data Loss Prevention Information Centric Analytics

Issue/Introduction

After adding Information Centric Analytics (ICA) as a data source in Symantec Data Loss Prevention (DLP) and importing user records, all imported records are displayed as expected on the User List page (Incidents > Users > User List) in the Enforce console; however, not all user risk scores appear on the User Risk Summary page (Incidents > Users > User Risk Summary) despite users having generated incidents and all filters on the page are disabled. Most risk scores are displayed as 'N/A'.

Incident snapshot pages also display a risk score of 'N/A', or a value that differs from those displayed for users on the User Risk Summary page.

Environment

Release : 16.0.x

Resolution

This behavior has been corrected in DLP 16.1.