PROD AIX server refuses to install apmia agent with (corrupt package) message
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PROD AIX server refuses to install apmia agent with (corrupt package) message

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Article ID: 272952

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Prod AIX server under change control refuses to install apmia agent with message corrupt package.

AMPIACtrl.sh console_stop indicates agent not running

clean_uninstall fails, requiring rm -rf apmia to remove suspect install.

 

 

Log below:

Fri Aug 18 21:04:25 EDT 2023 [INFO] Host Monitoring Only : flag 0.
Fri Aug 18 21:04:25 EDT 2023 [INFO] Host Monitoring Only : flag 0.

********************Fri Aug 18 21:04:25 EDT 2023 [INFO]*********************
Fri Aug 18 21:04:25 EDT 2023 [INFO] Current Shell: /usr/bin/ksh
Fri Aug 18 21:04:25 EDT 2023 [INFO] Home Directory: /home/an237909ad
Fri Aug 18 21:04:25 EDT 2023 [INFO] Your O/s Type: AIX
Fri Aug 18 21:04:25 EDT 2023 [INFO] Current directory: /opt/IntroscopeAgent/apmia
Fri Aug 18 21:04:25 EDT 2023 [INFO] APM Infrastructure Agent user entered install
Fri Aug 18 21:04:25 EDT 2023 [ERROR] APMIA is already installed/corrupt installation present at location /opt/IntroscopeAgent/apmia
Fri Aug 18 21:04:44 EDT 2023 [INFO] Host Monitoring Only : flag 0.
Fri Aug 18 21:04:44 EDT 2023 [INFO] Host Monitoring Only : flag 0.

********************Fri Aug 18 21:04:44 EDT 2023 [INFO]*********************
Fri Aug 18 21:04:44 EDT 2023 [INFO] Current Shell: /usr/bin/ksh
Fri Aug 18 21:04:44 EDT 2023 [INFO] Home Directory: /home/an237909ad
Fri Aug 18 21:04:44 EDT 2023 [INFO] Your O/s Type: AIX
Fri Aug 18 21:04:44 EDT 2023 [INFO] Current directory: /opt/IntroscopeAgent/apmia
Fri Aug 18 21:04:44 EDT 2023 [INFO] APM Infrastructure Agent user entered uninstall
Fri Aug 18 21:04:44 EDT 2023 [ERROR] APMIA is not installed/corrupt installation is present/APMIA is started using console start.
Fri Aug 18 21:04:59 EDT 2023 [INFO] Host Monitoring Only : flag 0.
Fri Aug 18 21:04:59 EDT 2023 [INFO] Host Monitoring Only : flag 0.

********************Fri Aug 18 21:04:59 EDT 2023 [INFO]*********************
Fri Aug 18 21:04:59 EDT 2023 [INFO] Current Shell: /usr/bin/ksh
Fri Aug 18 21:04:59 EDT 2023 [INFO] Home Directory: /home/xxxx
Fri Aug 18 21:04:59 EDT 2023 [INFO] Your O/s Type: AIX
Fri Aug 18 21:04:59 EDT 2023 [INFO] Current directory: /opt/IntroscopeAgent/apmia
Fri Aug 18 21:04:59 EDT 2023 [INFO] APM Infrastructure Agent user entered default
Fri Aug 18 21:05:15 EDT 2023 [INFO] Host Monitoring Only : flag 0.
Fri Aug 18 21:05:15 EDT 2023 [INFO] Host Monitoring Only : flag 0.

********************Fri Aug 18 21:05:15 EDT 2023 [INFO]*********************
Fri Aug 18 21:05:15 EDT 2023 [INFO] Current Shell: /usr/bin/ksh
Fri Aug 18 21:05:15 EDT 2023 [INFO] Home Directory: /home/xxxx
Fri Aug 18 21:05:15 EDT 2023 [INFO] Your O/s Type: AIX
Fri Aug 18 21:05:15 EDT 2023 [INFO] Current directory: /opt/IntroscopeAgent/apmia
Fri Aug 18 21:05:15 EDT 2023 [INFO] APM Infrastructure Agent user entered console_stop
Fri Aug 18 21:05:15 EDT 2023 [INFO] APM Infrastructure Agent is not running.
Fri Aug 18 21:05:40 EDT 2023 [INFO] Host Monitoring Only : flag 0.
Fri Aug 18 21:05:40 EDT 2023 [INFO] Host Monitoring Only : flag 0.

********************Fri Aug 18 21:05:40 EDT 2023 [INFO]*********************
Fri Aug 18 21:05:40 EDT 2023 [INFO] Current Shell: /usr/bin/ksh
Fri Aug 18 21:05:40 EDT 2023 [INFO] Home Directory: /home/xxxx
Fri Aug 18 21:05:40 EDT 2023 [INFO] Your O/s Type: AIX
Fri Aug 18 21:05:40 EDT 2023 [INFO] Current directory: /opt/IntroscopeAgent/apmia
Fri Aug 18 21:05:40 EDT 2023 [INFO] APM Infrastructure Agent user entered clean_uninstall
Fri Aug 18 21:05:40 EDT 2023 [ERROR] APMIA is not installed/corrupt installation is present/APMIA is started using console start.
Fri Aug 18 21:05:52 EDT 2023 [INFO] Host Monitoring Only : flag 0.
Fri Aug 18 21:05:52 EDT 2023 [INFO] Host Monitoring Only : flag 0.

********************Fri Aug 18 21:05:52 EDT 2023 [INFO]*********************
Fri Aug 18 21:05:52 EDT 2023 [INFO] Current Shell: /usr/bin/ksh
Fri Aug 18 21:05:52 EDT 2023 [INFO] Home Directory: /home/xxxx
Fri Aug 18 21:05:52 EDT 2023 [INFO] Your O/s Type: AIX
Fri Aug 18 21:05:52 EDT 2023 [INFO] Current directory: /opt/IntroscopeAgent/apmia
Fri Aug 18 21:05:52 EDT 2023 [INFO] APM Infrastructure Agent user entered status
APM Infrastructure Agent (not installed) is not running.

Environment

Release : SAAS

Resolution

We deleted the /etc/apmia.conf from the system.

Now the APMIA was able to install successfully.

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