Configuring logging levels for Connector Xpress

Products

• CA Identity Manager
• CA Identity Portal
• CA Identity Governance
• CA Identity Suite

Issue/Introduction

This article provides instructions for increasing the logging verbosity for Connector Xpress. This is typically required when troubleshooting technical issues, such as the following error:

SEVERE: An internal error has occurred in Connector Xpress. Please report to CA. java.lang.IllegalArgumentException

By default, logs may not contain sufficient detail to diagnose complex connector-related issues. Enabling "ALL" logging provides the verbose output necessary for debugging.

Environment

Identity Manager

Resolution

To enable verbose logging, perform the following steps:

1. Backup the configuration file: Navigate to the conf directory of your Connector Xpress installation (typically \CA\Identity Manager\Connector Xpress\conf\). Create a backup of the logging.properties file (e.g., logging.properties.default).

2. Edit the logging file: Open the original logging.properties file in a text editor with administrative privileges.

3. Update logging parameters: Locate the following section and modify the levels to ALL. Ensure the FileHandler.limit is set to 0 (unlimited) to capture complete logs.

    
   **************************************************************************************************************************************************
   #
   # Logging configuration for Connector Xpress
   #handlers = java.util.logging.ConsoleHandler java.util.logging.FileHandler.level = ALL
   java.util.logging.ConsoleHandler.level = ALL
   java.util.logging.FileHandler.level = ALL
   java.util.logging.FileHandler.pattern = ../logs/conxp-log.txt
   java.util.logging.FileHandler.append = true
   java.util.logging.FileHandler.limit = 0
   java.util.logging.FileHandler.formatter = java.util.logging.SimpleFormatter
    
   **************************************************************************************************************************************************

4. Restart the service: Save the file and restart Connector Xpress for the changes to take effect.