False alerts generating from netconnect probe

Products

• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

We are experiencing high alerts from mostly  netconnect probe for ping down. But all the machines are pingable. Reinstalled netconnect probe , but no luck. Alerts till appearing with old dates. It is happening to other probes as well eg: controller .

Environment

UIM 20.4 CU8

robot version 9.39,

hub 9.39,

nas 9.36,

net_connect 3.40

Resolution

Follow the below Step:-

== Stop the nimsoft watcher Services

== Deleted the contained of nischache folder

== Start the nimsoft watcher Services

== Deactivate NAS, Alarm_enrichment and net_connect probe

== Activate the Alarm_enrichment, NAS and Net_connect probe