False alerts generating from netconnect probe

Products

• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

We are experiencing high alerts from mostly the netconnect probe for ping down. But all the machines are pingable. Reinstalled netconnect probe , but no luck. Alerts still appear with old dates. It is happening to other probes as well e.g., controller.

Environment

• UIM 20.4 CU8
• robot version 9.39
• hub 9.39
• nas 9.36
• net_connect 3.40

Resolution

1. Stop the nimsoft watcher Service
2. Delete the contents of the niscache folder
3. Start the nimsoft watcher Service
4. Deactivate NAS, alarm_enrichment and net_connect probe
5. Activate the alarm_enrichment, NAS and net_connect probe