In classic UI when Export to CSV not all data is written to the CSV file.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

In the Clarity classic UI, when exporting the contents of a portlet (e.g. Project List)  to a CSV file (Gear icon-> Export to CSV), the resulting export file stops at some point without exporting all of the content.

Environment

Release : 16.1.2

Cause

The cause, in this case, was that some Boolean attributes in the data being exported had a NULL value rather than the expected 1/0 (True/False). The export stops at the point of the first Boolean attribute that has a NULL value.

Resolution

Correct the Boolean value in the data being exported so that it has the expected 1/0 (True/False) value. Once this was done the Export to CSV advanced as expected.