Rally-Super Customizable CFD app gives a Permission error

Products

• CA Agile Central SaaS (Rally)

Issue/Introduction

User is using the Super Customizable CFD chart and gets the following error:

Environment

Release :

Cause

User was using SSO and their Rally password was expired.

Resetting the password resolved the issue.

This app is a community app:

• Community Apps are not supported by Rally, they are provided by and supported by the Rally Community.  Community apps have a Github link where you can read about existing issue and post new issues.

This link provide information on which apps are and are not supported by Rally Support:

https://knowledge.broadcom.com/external/article/250202/rally-which-apps-are-supported-and-which.html

Resolution

User was using SSO and their Rally password was expired.

Resetting the password resolved the issue.