Problem connecting Policy Manager 11.0 to AKS API Gateway due Invalid License

Products

• CA API Gateway

Issue/Introduction

Problems connecting the Policy Manager to an AKS Layer 7 gateway deployment

-  on AKS everything look great, services are up and pods are healthy

- Ping and telnet via 8443 my Load balancer ok, but in the policy manager shows an error of:

'The hostname entered for the gateway is <HostName:Port> but the gateway presented a certificate claiming its hostname is <GatewayHostName:Port>

Do you want to login to this Gateway? '

 

Then attempting to login results in a 'Invalid User Name / Password' error.

Environment

Release : 11.0

Cause

Customer was using a gateway 10 license file instead a v11 license file.

 on container gateway the License Error did not allowed to connect/login into the Policy Manager and getting the following 

"Invalid Username / Password"

ssg log file show:

{"package":"com.l7tech.server","level":"WARNING","log":{"action":"Invalid license","client-ip":"###.###.###.###","component":"SecureSpan Gateway: Server: License Manager","id":"047f83f5-8fdd-4b55-a3c7-6daab989a3f7","message":"License 559478255887865944 is not valid for this product.","node-id":"6kiT8sc10Z+AJJJd3fiaUPgnAlxUWyLT","type":"system"},"time":"2023-08-04T14:05:53.840+0000"}
{"package":"com.l7tech.server","level":"WARNING","log":{"action":"No license","client-ip":"###.###.###.###","component":"SecureSpan Gateway: Server: License Manager","id":"19c8efd1-a601-4154-94bf-f4374f6b7829","message":"No valid license is installed.  Some product features may be disabled.","node-id":"6kiT8sc10Z+AJJJd3fiaUPgnAlxUWyLT","type":"system"},"time":"2023-08-04T14:05:53.844+0000"}

 

Resolution

Requested to GCA team a new license file (for gateway 11) and connection with Policy Manager and container gateway (AKS) was success.