Cleaning up a Failed EEM Uninstallation

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

If an EEM installation fails, then it may be necessary to freshly reinstall EEM

This document will explain what to check to ensure EEM is completely uninstalled

Environment

Release : 17.3

Resolution

-Uninstall the EEM product from program and features
-Verify that the following folders are removed, if not remove them (paths might be different based on EEM install path selected during install)
Default Paths:
   C:\Program Files\CA\Directory or
   C:\Program Files (x86)\CA\Directory
   C:\Program Files\CA\SC\CAPKI or
   C:\Program Files (x86)\CA\SC\CAPKI
   C:\Program Files\CA\SC\EmbeddedEntitlementsManager or
   C:\Program Files (x86)\CA\SC\EmbeddedEntitlementsManager
   C:\Program Files\CA\SC\iTechnology or
   C:\Program Files (x86) (x86)\CA\SC\iTechnology
-Delete the following environment variables of CA Directory and CA
iTechnology iGateway
DXHOME
IGW_LOC
-Delete the follow registry entries if present:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\<number>\InstallProperties
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\<number>\InstallProperties
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\56FF6DE0CF7111C43A7141D96FA605DE
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\6218D44ADA9EB384C94F4BC3318CA374
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Directory
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Embedded Entitlements Manager
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iGateway
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\iTechnology
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0ED6FF65-17FC-4C11-A317-149DF66A50ED}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A44D8126-E9AD-483B-9CF4-B43C13C83A47}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CA Embedded Entitlements Manager
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\iGateway
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\DXserver_itechpoz
**** Look for iGateway, Embedded Entitlements Manager, Directory, Dxserver, iTechnology in the entire Registry and delete them ****