We have the persid of a ticket, how can ITPAM obtain attachment IDs from the SDM Database so we can use ITPAM to move these attachments to another location?
Release : 4.4
You can create a Notification Rule and attach it to an activity notification .
There is an important table called attmnt_act_map in the MDB
This table contains the activity log (alg) values and the attmnt_id
Build a SQL statement in PAM after receiving the activity log persid
With the persid, you can write a join statement to get the physical name and location of the attachment.
Using Web Screen Painter, you can create a BREL field on the alg object pointing to this object
After publishing this new field you can use PAM to get the information needed.
Additionally, you can use the activity log to show the attachment name and other attributes of the attachment