Process to remove the User Administrator Role from your Support Portal Profile

Products

• Support Portal

Issue/Introduction

This article provides the steps to follow when you no longer require the User Administrator role and/or you would like to grant that role to another user.  

Resolution

To remove your User Administrator access, if there is another User Administrator at your site, request that they remove your access using the below steps.

1. Navigate to My Tools and select the Users and Permissions tab.
   
   
   
   
2. Select the edit icon next to the user profile you would like to remove the User Administrator role from. 
   
   
   
   

    3. Click on the radio button for the User Administrator role to disable access. 

If you are the only User Administrator at your site and there will be a replacement, it is recommended that you first approve the replacement User Administrator by following the steps from here, then request that person to revoke your access. If there will not be a replacement User Administrator and you are the only User Administrator at the site, please open a support issue either online by selecting "Support Portal" as the product or by submitting your query using Customer Care Webform.

Additional Information

Should you need any further assistance, contact Broadcom Customer Care