Snmpget probe v2.0.1 FAILURE/TIMEOUT

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are currently running snmpget on the robot with several devices (Huawei, Dell Connectrix, fortigate, idrac..) working fine.

But frequently, collect of oid value cannot work on Dorado (.HHH.WWW.XXX, xxx.16Y.XXX.XXX,16Y.XXX.XXX,116Y.XXX.XXX).

At the same time, we can connect and test snmpget successfully with the GUI probe.

In the snmpget probe log, we can the following errors:

Aug 29 HHH.WWW.X: XX [XVBD] snmpget: RemoveRequest - request removed, 1 remaining
Aug 29 HHH.WWW.X: XX [9YYU] snmpget: (SNMPasync) 'HHH.WWW.X: XX [9YYU]' - FAILURE/TIMEOUT

Aug 29 HHH.WWW.X: XX [9YYU]: => 'SRV-DRXXX-01 - CT0B' [HHH.WWW.XXX] - FAIL

In the probe's cfg file:

The timeout = 1

Environment

Release : 20.4

snmpget probe v2.0.1

Cause

This issue can occur when the timeout is too low, meaning under 10 or 20.

Resolution

Setting the timeout to 10 or 20 resolves this issue.

Additional Information

snmpget probe - OID's per profile