snmpget probe v2.0.1 FAILURE/TIMEOUT

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are currently running snmpget on the robot with several devices (Huawei, Dell Connectrix, Fortigate, Idrac..) working fine.

But frequently, collection of oid values cannot work on Dorado devices.

At the same time, we can connect and test snmpget successfully with the snmpget probe GUI.

In the snmpget probe log, we see the following errors:

snmpget: RemoveRequest - request removed, 1 remaining
snmpget: (SNMPasync) 'XXX.XXX.X: XX [####]' - FAILURE/TIMEOUT

XXX.XXX.X: XX [XXXX]: => 'XXX-XXXXX-XX - XXXX' [XXX.XXX.XXX] - FAIL

Environment

• Release: 20.4
• snmpget probe v2.0.1

Cause

• This issue can occur when the timeout is too low, meaning under 10 or 20 seconds.
• In the probe's cfg file the timeout = 1

Resolution

Setting the timeout higher resolves this issue.

Additional Information

snmpget probe - OID's per profile