Using pdm_load to add members to groups

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The groups and members are already stored in a txt file like

TABLE Group_Member
        group_id manager_flag member notify_flag tenant
        { "0F6606815B82E3458AF5E27AB05C9246" ,"0",
        "97A6F27E33365847A8FBE3DA5577245F" ,"1" ,"" }

what is the command syntax to add the members to the groups via pdm_load command? We tried pdm_load -f my-file.txt and it failed.

 

Environment

Release : 17.3

Resolution

The command should be

pdm_load -i -f my-file.txt

and once this is done, run the following command on each of the Service Desk servers to refresh the cache

pdm_cache_refresh -t Group_Member